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Growing Links CIC Privacy Policy 

 

This privacy notice for Growing Links CIC ('Company', 'we', 'us', or 'our',), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you: 

  • Engage with us in other related ways, including any sales, marketing, or events 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@growinglinks.org.uk. 

 

1. WHAT INFORMATION DO WE COLLECT? 

  

Personal information you disclose to us 

  

In Short: We collect personal information that you provide to us. 

  

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

  

Personal Information Provided by You.  

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.  

The personal information we collect may include the following: 

  • Contact details (eg name, address, telephone number or personal email address) 

  • Date of birth 

  • Gender 

  • Copies of passports or other photo ID 

  • Copies of proof of address documents (eg bank statements or bills) 

  • Next of kin or emergency contact details 

  • Details of any criminal convictions (eg DBS checks) 

  • Training history and development needs 

  • Purchase or account history 

  • Payment details (including card or bank information for transfers and direct debits) 

  • Account information 

  • Information relating to compliments or complaints 

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

 

 

2. HOW DO WE PROCESS YOUR INFORMATION? 

  

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

  

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. 

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. 

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. 

 

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? 

  

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. 

  

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more. 

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. 

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party 

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

  

In Short: We may share information in specific situations described in this section and/or with the following third parties. 

  

We may need to share your personal information in the following situations: 

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

  • Ooooby. We share only information relevant to Ooooby to be able to run our veg bag programme. Please refer to Ooooby privacy policy for more information about them – www.ooooby.com/privacy-policy  

5. HOW LONG DO WE KEEP YOUR INFORMATION? 

  

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. 

  

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

  

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

 

6. HOW DO WE KEEP YOUR INFORMATION SAFE? 

  

In Short: We aim to protect your personal information through a system of organisational and technical security measures. 

  

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

 

7. DO WE COLLECT INFORMATION FROM MINORS? 

  

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

  

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@growinglinks.org.uk. 

 

8. WHAT ARE YOUR PRIVACY RIGHTS? 

  

In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

  

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by emailing hello@growinglinks.org.uk. 

  

We will consider and act upon any request in accordance with applicable data protection laws. 

  

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by emailing hello@growinglinks.org.uk. 

  

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

  

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us by emailing hello@growinglinks.org.uk. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

  

If you have questions or comments about your privacy rights, you may email us at hello@growinglinks.org.uk. 

 

9. DO WE MAKE UPDATES TO THIS NOTICE? 

  

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. 

  

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 

  

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

  

If you have questions or comments about this notice, you may email us at hello@growinglinks.org.uk or by post to: 

  

Growing Links CIC 

The Community Garden 

Posses Lane 

Gulval, Cornwall TR18 3FJ 

United Kingdom 

  

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

  

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email hello@growinglinks.org.uk 

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